Refund policy
Customers who buy through www.besocks.com will have fourteen (14) calendar days from the date of delivery of the product to make any change or return.
The product to be exchanged or returned must be unused and retain its original labeling and packaging, including the packaging that we provide when purchasing the pack. In addition, customers must keep and present the "order" that was sent to them by email on the day they made the purchase to verify that the purchase was made through the website.
To start the process you must go to CONTACT with us and fill in the form, or send an email to hello @ besocks.com , in both cases it will be necessary to detail the order number and the reason for the exchange or return. We will then contact you and inform you of the steps to follow. Once we give you the go-ahead to continue with the process, we will inform you of the options you have to return the product to our warehouses. Once the product is received, we will proceed to the relevant inspection and as soon as possible, BESOCKS will send within three (3) business days, an email to the user informing him if the return or exchange of the product is authorized (the " Return or Exchange Decision ”). Once the exchange or return is authorized, we will send the exchanged product or we will pay the amount of the product less the shipping costs (in case they have been paid in the purchase process) within three (3) business days following the shipping date of the Return or Exchange Decision.
CHANGE
In case you want to make a change by mistake of BESOCKS (breakage, wrong model, etc ...), we will assume the shipping costs of returning your socks to our warehouses and the shipping costs of the new socks to your address. If the change you want to make is not by mistake of BESOCKS, it will be the customer who assumes said shipping costs.
If the purchase was made using the option "free shipping costs" (from purchases over € 29 in the Peninsula), and the error is BESOCKS (breakage, wrong model, etc ...), BESOCKS will assume the shipping costs for returning your socks to our warehouses and the shipping costs for the new socks to your home address.
If the purchase was made using the option “free shipping costs” (from purchases over € 29 in the Peninsula), and the error is not of BESOCKS (breakage, wrong model, etc ...), the customer will be responsible for the shipping costs for returning their socks to our warehouses (even if they were included in the purchase) and the shipping costs for the new socks to their home address .
RETURN
If what you want to make is a return and the reason is due to a BESOCKS error, (breakage, wrong model, etc ...) we will proceed to refund the full amount of the product (including expenses original shipping costs), also assuming the return shipping costs. In the event that the return is not by mistake of BESOCKS, the customer will be paid the full amount of the product less the original shipping costs and the shipping costs of returning the product to our warehouses.
If the purchase was made using the option “free shipping costs” (from purchases over € 29 in the Peninsula), and the error is BESOCKS (breakage, model wrong, etc ...), the full amount of the purchase will be paid and BESOCKS will be responsible for the shipping costs of the return.
If the purchase has been made using the option “free shipping costs” (from purchases over € 29 in the Peninsula), and the error is not from BESOCKS (breakage, wrong model, etc ...), you will be paid the full amount of the product less the original shipping costs (even if they were included in the purchase) and the shipping costs for returning the product to our warehouses. div >
* All customers must submit the "order" that is I send them by email the day they made the purchase to verify that the purchase was made through the website.