Refund policy

Customers who purchase through www.besocks.com have fourteen (14) calendar days from the delivery date to make any exchange or return.

The product to be exchanged or returned must be unused and keep its original labels and packaging, including the packaging provided with packs. Customers must also keep and present the order confirmation emailed to them on the day of purchase, to verify that the purchase was made through the website.

To start the process, please CONTACT us using the form or send an email to hola@besocks.com, stating your order number and the reason for the exchange or return. We will then get in touch to explain the next steps. Once we approve the request, we will tell you the options for returning the product to our warehouse. When we receive the product, we will inspect it and, as soon as possible and within three (3) working days, BESOCKS will email you to confirm whether the return or exchange is authorised (the “Return or Exchange Decision”). Once authorised, we will send the exchanged product or refund the product amount minus shipping costs (if they were paid at checkout) within three (3) working days of the date the Return or Exchange Decision was sent.

EXCHANGES

If you wish to make an exchange due to an error by BESOCKS (damage, wrong design, etc.), we will cover the shipping costs of returning your socks to our warehouse and of sending the new socks to your address. If the exchange is not due to an error by BESOCKS, the customer will bear these shipping costs.

If the purchase qualified for free shipping and the error is BESOCKS’s (damage, wrong design, etc.), BESOCKS will cover the shipping costs of returning your socks to our warehouse and of sending the new socks to your address.

If the purchase qualified for free shipping and the error is not BESOCKS’s, the customer will bear the shipping costs of returning the socks to our warehouse (even if shipping was included in the purchase) and of sending the new socks to their address.

RETURNS

If you wish to make a return due to an error by BESOCKS (damage, wrong design, etc.), we will refund the full amount of the product (including the original shipping costs) and also cover the return shipping costs. If the return is not due to an error by BESOCKS, the customer will be refunded the full amount of the product minus the original shipping costs and the cost of returning the product to our warehouse.

If the purchase qualified for free shipping and the error is BESOCKS’s (damage, wrong design, etc.), the full purchase amount will be refunded and BESOCKS will cover the return shipping costs.

If the purchase qualified for free shipping and the error is not BESOCKS’s, the customer will be refunded the full amount of the product minus the original shipping costs (even if shipping was included in the purchase) and the cost of returning the product to our warehouse.

*All customers must provide the order number emailed to them on the day of purchase, to verify that the purchase was made through the website.