If this section doesn’t answer your questions, get in touch with us through our social media or by email at hola@besocks.com. We’ll get back to you as soon as possible.
WHAT ARE THE SOCKS MADE OF?
BESOCKS socks are made from premium combed cotton. As detailed on the website and on the label of each pair, their composition is 90% organic combed cotton, 9% polyamide and 1% elastane.
ARE THE MATERIALS CERTIFIED?
Of course. All the materials used in BESOCKS socks carry GOTS and OEKO-TEX STANDARD 100 certification. This is a unified, worldwide testing and certification system that confirms the materials are free from harmful substances. Testing is carried out exclusively by independent textile institutes authorised for research and testing.
WHERE ARE BESOCKS SOCKS MADE?
Our socks are made in Portugal by small local producers. Design, distribution and sales are managed from Spain. The BESOCKS brand is registered in Spain.
HOW LONG DOES SHIPPING TAKE AND HOW MUCH DOES IT COST?
Visit our shipping section for full details on shipping options and delivery times.
WHAT’S MY SIZE?
Here is a SIZE GUIDE to help you convert correctly. If you wear a size 35.5 or 40.5, we recommend choosing size 36-40.
EU UK USA
36-40 4-7 4.5-7.5
41-46 7.5-11.5 8-12
CAN I EXCHANGE OR RETURN MY SOCKS?
Of course. You have fourteen (14) calendar days from the delivery date. For more details, please see our EXCHANGES AND RETURNS conditions.
HOW CAN I TRACK MY ORDER?
Once your order has left our warehouse, a tracking link will be sent to your email address so you can follow your shipment. You can also contact us at any time.
THE ESTIMATED DELIVERY TIME HAS PASSED AND I HAVEN’T RECEIVED MY ORDER
If the delivery time has passed and you haven’t received your order, contact us with your order number and we’ll find a solution as soon as possible.
WAS MY PURCHASE COMPLETED SUCCESSFULLY?
Once you’ve completed your purchase, you’ll receive an email confirming your order. If you don’t receive this confirmation, contact us describing the issue and we’ll confirm whether your purchase went through as soon as possible.
WHAT IF I HAVEN’T RECEIVED THE ORDER CONFIRMATION EMAIL?
If you haven’t received the confirmation email, first check your spam folder. If it isn’t there either, get in touch and we’ll confirm whether your purchase was completed or help you with whatever you need.
WHAT HAPPENS IF I’M NOT HOME WHEN MY ORDER ARRIVES?
If you’re not home at the time of delivery, the courier will leave a notice and try again the next day. If you’re not home for the second attempt either, they’ll leave another notice and you’ll have a few days to collect your order from the nearest office or depot. After this period, the parcel will be returned to our warehouse. Please note that the courier must be able to access your building to leave the notice.
CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS FROM THE ONE I ENTER AT CHECKOUT?
Of course. Many of our customers aren’t home during delivery hours, so you can give us any delivery address where you expect to be. During checkout, an option lets you enter a shipping address different from your billing details.
WHICH PAYMENT METHODS CAN I USE?
You can pay by Visa, Mastercard or American Express credit or debit card, or with PayPal.
IS PAYMENT SECURE?
Our payment platforms use an encryption system that guarantees completely secure payments.
HOW SHOULD I WASH MY SOCKS?
To extend the life of your socks, we recommend washing them inside out at a maximum of 40 °C. Avoid bleach and ironing. You’ll find all the care instructions on our website and on the packaging of our socks, so they keep their quality for longer.
CAN I CHANGE MY ORDER ADDRESS IF I MADE A MISTAKE?
If you made a mistake in your shipping address, contact us with your order number and a description of the issue. If the order hasn’t left our facilities yet, we’ll fix it and send your order to the new address you give us.