Terms of service

Welcome to www.besocks.com (hereinafter, besocks.com). Accessing and using besocks.com, as well as purchasing BESOCKS products, implies that you have read, understood and accepted these General Terms of Use (hereinafter, Terms of Use).

Products purchased on besocks.com are sold directly by KARMENBYSOMETHING, S.L. (hereinafter, BESOCKS).

In compliance with article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the website owner’s identification details are as follows: KARMENBYSOMETHING, S.L. (“BESOCKS”) is a company with registered address at C/ Jose Benlliure, 7, 46011 Valencia, Spain, and email hola@besocks.com. KARMENBYSOMETHING, S.L. is duly registered in the Commercial Registry of Valencia.

1. PURPOSE AND SCOPE

These Terms of Use form the entire contract governing the conditions of purchase of the products that BESOCKS makes available to users.

These Terms govern access to and use of besocks.com and purchases made through the online store. Before completing an order, users can review and accept these Terms. The version applicable to each purchase is the one published and accepted at the time the order is placed.

2. PURCHASING PRODUCTS

2.1. HOW TO BUY

To make a purchase, the user must select the products, add them to the cart, provide the requested details, choose an available shipping and payment method, review the order summary and accept these Terms before clicking the button that implies an obligation to pay. After receiving the order, BESOCKS will send an email confirmation with the essential purchase information. The contract is formalised when BESOCKS confirms acceptance of the order. Only the products expressly included in that confirmation form part of the contract. Customers should review the details entered before confirming the purchase. If you notice an error after placing your order, please let us know as soon as possible at hola@besocks.com.

2.2. PRODUCT AVAILABILITY

All orders are subject to product availability. If, after the Shipping Confirmation has been sent, BESOCKS is unable to supply the ordered product for any reason, it will contact the user as soon as possible to inform them. In that case, BESOCKS may:

(i) offer the user a product with similar characteristics and specifications to the one originally ordered, provided they meet the user’s needs and the price paid is respected; and/or

(ii) cancel the order in full or in part and refund, without undue delay and in any case within fourteen (14) calendar days, the amounts paid for the unavailable products.

2.3. REFUSAL TO PROCESS AN ORDER

BESOCKS may refuse or cancel an order for objective and justified reasons, such as lack of availability, obvious errors in price or description, inability to authorise payment, reasonable indications of fraud or breach of these Terms. If the order has already been paid, BESOCKS will refund the corresponding amounts without undue delay.

BESOCKS may withdraw products or modify the content of the website at any time. These changes will not affect orders already accepted, unless required by law or by an objective circumstance duly communicated to the customer.

2.4. CONFORMITY AND LEGAL GUARANTEE

Products shall be deemed to conform to the Terms of Use provided they meet all of the following requirements:

(i) They match the description given by BESOCKS and have the qualities of the product that BESOCKS has presented to the user as a sample or model.

(ii) They are fit for the purposes for which products of the same type are ordinarily used.

(iii) They are fit for any particular purpose required by the user that was made known to BESOCKS, provided BESOCKS accepted that the product is fit for that purpose.

(iv) They show the quality and performance normal for a product of the same type that the user can reasonably expect, given the nature of the product.

In the event of a lack of conformity, the consumer is entitled to the remedies provided by applicable law, including, where appropriate, repair or replacement, price reduction or termination of the contract. These remedies are free of charge for the consumer, including any necessary shipping, transport, labour and material costs.

The legal guarantee for new goods is that established by applicable law at any given time. Currently, the general period of the seller’s liability for lack of conformity is three years from delivery.

BESOCKS is not responsible for damage to products resulting from misuse, from acts or omissions by the user that do not comply with each product’s specifications, or from damage caused by third parties not linked to BESOCKS.

BESOCKS takes the utmost care in presenting products and describing their composition. However, product photographs are for illustrative purposes. For the exact characteristics of each product, please check the descriptive information accompanying it.

2.5. DELIVERY OF PRODUCTS

*For shipments to the Balearic and Canary Islands, please CONTACT us.

Once the “Purchase Confirmation” has been sent, products will be delivered to the address provided by the user when placing the order within approximately 48/72 working hours (from the day of purchase) for shipments to mainland Spain and the Balearic Islands, and *96 working hours (from the day of purchase) for shipments to the Canary Islands (*this may increase due to customs processing).

BESOCKS accepts no liability when delivery cannot be made because the information provided by the user is false, inaccurate or incomplete, or when delivery cannot be made for reasons beyond the control of the assigned shipping company, such as the user’s absence or the product being held at customs.

Delivery times are approximate, although BESOCKS makes every effort to meet them.

2.6. SHIPPING COSTS

Shipping costs include transport, insurance and customs clearance at origin. For deliveries to countries outside the European Union, customs charges at destination and other taxes (duties) are not included; the recipient must pay them in order to receive the goods.

The recipient is responsible for all import costs and taxes generated at the destination customs, whether or not they accept the goods.

We will try to ship orders as quickly as possible, but the recipient should take into account the import regulations of the destination country for the items ordered, as BESOCKS has no responsibility for them. Nor shall BESOCKS be liable for the effects of strikes, armed conflicts or other circumstances beyond its control.

BESOCKS shall not be responsible for delays in customs clearance or if local authorities decide to confiscate any item in a shipment.

2.7. PRICE AND PAYMENT

The prices applicable to each product are those published on besocks.com on the date the user places the order. Although BESOCKS tries to ensure that all prices on besocks.com are correct, errors may occur. If BESOCKS discovers an error in the price of a product ordered by a user, it will inform them as soon as possible and give them the option to reconfirm the order at the correct price or cancel it. If BESOCKS is unable to contact the user, the order will be considered cancelled and all amounts paid will be refunded in full.

Prices on besocks.com include applicable taxes but exclude shipping costs.

BESOCKS shall not be obliged to supply any product at an incorrect lower price (even if the Shipping Confirmation has been sent) if the pricing error is obvious and unmistakable and could reasonably have been recognised by the user as an incorrect price.

Prices may change at any time. However, any changes will not affect products for which BESOCKS has already sent the Shipping Confirmation.

Users can pay by Visa, Mastercard or American Express card, or via PayPal. Whether payment is made by credit or debit card or through PayPal, the charge is made when the customer completes the purchase, as this is the final step of the checkout process.

Value Added Tax (VAT): the applicable VAT rate will be the one legally in force at any given time for the specific product.

3. RETURNS, WITHDRAWAL AND EXCHANGES

3.1. LEGAL RIGHT OF WITHDRAWAL

To process a return or exchange, the customer must provide the order number or any other information that identifies the purchase made on besocks.com.

When acting as a consumer, the user may withdraw from the purchase without giving any reason within fourteen (14) calendar days from the day on which they, or a third party indicated by them other than the carrier, take physical possession of the product. For orders with several products delivered separately, the period begins when the last product is received.

To exercise the right of withdrawal, the consumer must inform BESOCKS of their decision by means of an unequivocal statement sent to hola@besocks.com or using the form included at the end of these Terms. It is sufficient for the communication to be sent before the period expires.

The consumer must return the products without undue delay and no later than fourteen (14) calendar days after communicating the withdrawal. Unless BESOCKS agrees to bear them, the consumer will bear only the direct cost of returning the products.

BESOCKS will refund all payments received, including, where paid, the cost of standard delivery. Additional costs resulting from the consumer choosing a more expensive delivery method than the standard delivery offered will not be refunded.

The refund will be made without undue delay and no later than fourteen (14) calendar days from the day BESOCKS is informed of the withdrawal, using the same payment method used for the purchase, unless expressly agreed otherwise. BESOCKS may withhold the refund until it has received the products or until the consumer has supplied proof of having sent them back, whichever is earlier.

The consumer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

If the purchase qualified for free shipping, in the event of a return the customer will be refunded the full cost of the product minus the original shipping costs (even if included in the purchase) and the return shipping costs. In the event of an exchange, the customer will bear the cost of shipping the product to our warehouse and of shipping the exchanged product to their address.

Once the legal withdrawal period has ended, BESOCKS is not obliged to accept returns of conforming products, without prejudice to the commercial exchange policy expressly stated on the website and to the customer’s rights in the event of a lack of conformity.

3.2. COMMERCIAL EXCHANGES

Exchanging a non-defective product for a different size, design or colour is a commercial courtesy offered by BESOCKS and is not part of the legal right of withdrawal. It is subject to availability and to the collection and reshipping costs communicated to the customer beforehand.

3.3. DEFECTIVE OR NON-CONFORMING PRODUCTS

If the user considers that the product does not meet its stated specifications, they must contact BESOCKS immediately using the form in the “Contact” section or by email at hola@besocks.com, stating the order number and the reason for the exchange or return. BESOCKS will then contact the user and explain the next steps.

BESOCKS will inform the customer of the shipping or collection procedure. Inspection of the product will not limit the rights granted to the consumer by law in the event of a lack of conformity.

Where a remedy applies, BESOCKS will carry it out within a reasonable time from being informed of the lack of conformity and without significant inconvenience to the consumer.

Where a return or exchange applies, BESOCKS will refund the user the full price of the product, including all shipping costs.

In the event of a lack of conformity, BESOCKS will bear all costs necessary to apply the corresponding remedy, including shipping or collection costs.

3.4. GENERAL CONDITIONS FOR RETURNS

The user must meet the following requirements to exercise the right of withdrawal and to return or exchange products:

(i) To arrange collection of the product, the user must first contact BESOCKS using the form in the “Contact” section or by email at hola@besocks.com, stating the order number and the reason for the exchange or return.

(ii) The user may prove the exercise of the right of withdrawal by any legally accepted means; in any case, returning the product shall be deemed a valid exercise of the right.

(iii) The product must be returned in the same condition in which it was received (including labels and packaging in the case of “gift packs”). BESOCKS will not refund any amount if the product has been damaged, so the user should take care of the product while it is in their possession; and

(iv) The refund will be made using the same payment method the user used to pay for the product.

4. WEBSITE AND CUSTOMER SERVICE

For any questions, issues or complaints, users can contact BESOCKS Customer Service through the “Contact” section by filling in the corresponding form or using the phone number provided there.

Users undertake to use besocks.com in accordance with the law, morality, generally accepted good practice and public order. Users must refrain from using besocks.com for unlawful purposes or effects, contrary to these Terms of Use, harmful to the rights and interests of BESOCKS or third parties, or which may in any way damage the image or reputation of BESOCKS or prevent the normal use or enjoyment of the products and services offered by BESOCKS on besocks.com.

5. PROMOTIONS

From time to time BESOCKS may offer users promotional vouchers. At checkout you will see a field where you can enter the discount code. If we detect attempted illegal activity or deception, we reserve the right to close your account and/or ask you to use another payment method. Vouchers are only valid for the period indicated on the website.

Conditions for promotional vouchers (if any):

- We may send them to you by email, announce them on besocks.com or through other means.

- The voucher is only valid if it meets the requirements set by BESOCKS for redemption.

- It has no cash value.

- Vouchers cannot be combined.

7. INTELLECTUAL AND INDUSTRIAL PROPERTY

All information contained on besocks.com, including its graphic design, is protected by copyright and the other rights set out in Spanish Royal Legislative Decree 1/1996 of 12 April approving the Consolidated Text of the Intellectual Property Law, and other regulations governing intellectual property.

These rights belong exclusively to BESOCKS. Therefore, any reproduction, distribution, transformation or public communication, as well as any transfer, of all or part of the content of besocks.com is expressly prohibited, as is, in general, any exploitation of all or part of the content (images, texts, design, indexes, forms, etc.), the databases and software necessary for their display or operation, and any item protected by intellectual property law.

Users may not, under any circumstances, exploit or make commercial use, directly or indirectly, in whole or in part, of any of the content of besocks.com without the prior written authorisation of BESOCKS.

Authorisation to use any content of besocks.com may be requested at hola@besocks.com. The above shall in no case imply that BESOCKS assumes responsibility for the content, nor give rise to any right to compensation for users or third parties.

The trademarks, trade names, signs, names, logos, slogans or any distinctive sign shown on besocks.com and belonging to BESOCKS, and in particular the name “BESOCKS”, may not be used without the prior written authorisation of BESOCKS.

8. LINKS TO THIRD-PARTY WEBSITES

Links on besocks.com to advertising or other content owned or controlled by third parties other than BESOCKS are not the responsibility of BESOCKS, which is under no obligation to monitor or approve the services, content, data, files, products or any material on third-party websites. BESOCKS shall therefore not be liable, under any circumstances, for the legality of the content of such websites; everything concerning the content of that link, especially compliance with the law, morality, good practice and public order, is the sole responsibility of the third party. The existence of links does not imply any relationship between BESOCKS and the owner of the website on which it appears.

9. LIABILITY

BESOCKS disclaims all liability regarding the following:

BESOCKS will endeavour to ensure that the website operates securely and continuously, but cannot guarantee the complete absence of interruptions, errors or incidents arising from causes beyond its reasonable control. This limitation does not affect the consumer’s statutory rights or exclude liability that cannot legally be limited.

The user shall be liable for any damages arising from unlawful or fraudulent acts, as well as any damages that BESOCKS or its users may suffer, directly or indirectly, as a result of the user’s breach of these Terms of Use. BESOCKS reserves the right to take any action to which it is entitled before the relevant judicial or police authorities.

Although it makes every effort, BESOCKS cannot guarantee users continuous and uninterrupted access to and use of besocks.com.

10. CHANGES

BESOCKS may revise these Terms when necessary. Each order will be governed by the Terms accepted at the time it was placed. Subsequent changes will not affect orders already placed, unless mandatory law requires otherwise.

11. CONTACT AND COMMUNICATIONS

Applicable law requires some of the information or communications BESOCKS sends to users to be in writing. By accepting these Terms of Use, the user agrees that most communications with BESOCKS will be electronic. BESOCKS will contact the user by email or by posting notices on besocks.com. The user agrees to use this electronic means of communication and acknowledges that all notices, information and other communications sent electronically by BESOCKS meet the legal requirement of being in writing.

For any questions or issues relating to orders, the user should contact BESOCKS by email at hola@besocks.com.

12. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Spanish law, without prejudice to any mandatory consumer protection rules that may apply. In the event of any dispute, the parties will submit to the courts competent under applicable law. Where the user is a consumer, their right to bring proceedings before the courts of their place of residence or any other jurisdiction granted by law shall not be limited.